Below FAQ are some common concerns of our customer before purchasing the Product.
If you have other questions, please just send it to support@khusihub.com.
Filter by Topic
All
- All
- Frequently asked Questions
Frequently asked Questions
WHAT IS YOUR CANCELLATION, RETURN, AND REFUND POLICY?
Our policy covers:
Cancellation: Orders can be canceled before dispatch. Contact us via WhatsApp with your order ID to cancel.
Return: Products can be returned if they are damaged, defective, or if you simply don’t like them. A parcel opening video is required for all claims.
Refund: Refunds are processed within 24 hours for returns and cancellations. Return shipping charges are not refundable.
HOW CAN I CANCEL MY ORDER?
You can cancel your order before it is dispatched by sending a WhatsApp message with your order ID to +91 98277 26163. Refunds for cancellations are processed within 3 business days.
HOW DO I TRACK THE STATUS OF MY ORDER?
Once your order is dispatched, you will receive a unique tracking number via email or WhatsApp. You can use this tracking number to monitor your order status on our website or the courier’s website.
HOW DO I RECEIVE CUSTOMER SUPPORT?
You can contact our customer service team via WhatsApp at +91 98277 26163 or through our contact form on the website for any queries or issues.
WHAT DO I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?
You can contact our customer service team via email at support@khusihub.com or through our contact form on the website. Our team is available to assist you with any questions or concerns you may have.
HOW CAN I STAY UPDATED ON NEW ARRIVALS AND PROMOTIONS?
To stay updated on our latest arrivals, promotions, and exclusive offers, subscribe to our newsletter. You can also follow us on social media platforms like Facebook and Instagram for real-time updates and announcements.
WILL MY ITEMS COME IN ONE PACKAGE?
We strive to ship all items in one package whenever possible to reduce shipping costs and minimize environmental impact. However, depending on the size and nature of the products you order, they may be shipped separately. You will receive tracking information for each package, so you can easily monitor the delivery status of all items.